Comparison

RemembranceDesk vs FrontRunner Professional: which one fits an independent firm

FrontRunner Professional suits a firm that wants one vendor behind its whole web presence, while RemembranceDesk suits a firm that mainly needs obituary and service pages out fast.

The short answer

If your firm wants a single vendor holding the entire web presence, from the home page through the tools that sit around it, a full profession suite like FrontRunner Professional is the natural shape to consider. RemembranceDesk does one job. It takes the notes and photographs from an arrangement conference and puts a dignified obituary and service page online inside an hour, with one link the family can send anywhere. Firms that already like their website, or that want the obituary side fixed without a rebuild, tend to land with us.

RemembranceDesk and FrontRunner Professional side by side

Each row compares one part of the same job, from the arrangement conference through publishing the obituary, correcting service times, reviewing condolences, and keeping one page format across your chapels.
What you are decidingRemembranceDeskFrontRunner Professional
Who it is built forIndependent and family owned firms where whoever is on duty publishes the obituary.Funeral homes looking for one profession vendor behind the full website and the tools around it.
Scope of the productOne focused job: obituary copy, photo gallery, service times, and condolences.A broad suite, so the obituary page is one part of a much larger system.
Getting a page liveType the notes, add photos, set the service times, publish. Most firms finish inside an hour.Depends on how the suite is configured for your firm and who on staff is trained on it.
Late service time changesThe director on duty edits times and venues, and the shared link never changes.Handled inside their system, so ask how edits are made and who is permitted to make them.
If you already have a websiteKeep it. Obituary pages run on your RemembranceDesk address and your existing site links to them.Their approach centers on the website itself, so ask what moving your current site would involve.
Condolences from familiesCollected on the page and held for staff review before anything is visible.Part of their memorial pages, so ask how moderation and staff notifications work.
Multiple chapelsMulti Chapel at $269 a month keeps one page format and one publishing habit across locations.Ask how they handle several locations under one firm and what that requires of your staff.
What it costsPublished tiers: Single Location $59, Family Owned $129, Multi Chapel $269 a month.Ask them directly. We do not publish another company figures that we cannot verify.

On the right is the kind of tool FrontRunner Professional is and the job it is shaped around, rather than a list of what it includes at any given price. What a product covers moves over time, so verify where it stands today. RemembranceDesk is published by MLJ, SASU and this page is written by Jimenez Julien.

Choose RemembranceDesk when

  • Your website is fine and only the obituary side runs slow.
  • One director on call has to publish at midnight without waking anyone else.
  • You run two or three chapels and want the same page format at every one.
  • Families keep asking for a single link to send to out of state relatives.

Choose FrontRunner Professional when

  • You want one vendor accountable for the whole web presence, not only obituaries.
  • Your current site is dated and you were planning to replace it anyway.
  • You would rather have one number to call when anything on the web side breaks.

What a full suite assumes about your firm

A full profession suite assumes the website is the center of the relationship, and that your firm is willing to move everything onto it at once. That is a reasonable assumption for a firm with a tired site, a new owner, or a name change after a merger. Once the site lives there, the obituary page is one module among many, and the habits your staff learn are the habits of that system.

It also assumes somebody at the firm carries the system. In practice that is usually one person, often the office manager or the youngest licensed director, who becomes the one who knows where everything is. That works well while that person is there. It is worth asking what happens on a Sunday night when the person who knows the system is at a graveside two counties away.

What a focused obituary desk assumes instead

RemembranceDesk assumes the opposite starting point. Your website is whatever it is, your management software is whatever it is, and the piece that hurts is the two hours between the arrangement conference and a page the family can share. So the product covers that stretch and nothing else: intake fields shaped like an obituary, a photo gallery that accepts what families actually bring, service times you can correct at ten at night, and condolences your staff release before they appear.

The tradeoff is real and worth stating. We are not going to redesign your home page, host your price lists, or replace your case management. If those things are also broken, a focused tool leaves them broken. If they are fine and the obituary is the bottleneck, a focused tool fixes the bottleneck this week without a rebuild.

Questions to ask before you sign anything

Ask both vendors the same four operational questions. Who can publish an obituary at two in the morning without calling for help. What happens to the shared link when the family changes the visitation time. How are condolence messages reviewed before a grieving family reads them. And how do you get your obituary archive out if you ever leave.

Then ask about the year after the sale. Every website vendor in this profession sells against the arrangement conference, but the daily test is a Tuesday with three calls in and a hospice family waiting on a page. Ask each vendor to walk that Tuesday with you, step by step, using your own staffing.

Questions people ask before they choose

Can we keep our current funeral home website and still use RemembranceDesk?

Yes, and most of our firms do exactly that. Your obituary and service pages run on your RemembranceDesk address, and your existing site links to the obituary list from wherever your visitors already look for it. Nothing about your home page, your price list pages, or your preneed pages has to change.

Does a focused obituary tool duplicate what a full suite already includes?

It can, and if you are happy with the obituary workflow inside a suite you already pay for, keep it. The firms who move to us are usually the ones where publishing an obituary takes a support ticket or a single trained staff member. If any licensed director on your roster can already publish in ten minutes, you do not need us.

What happens to our published obituaries if we ever leave RemembranceDesk?

You can export your obituary text, service details, and uploaded photographs at any time on every tier. Families sometimes come back years later asking for a copy of a service page, so we treat that archive as the family record rather than as leverage. Ask any vendor you shortlist the same question before you sign.

Other comparisons on remembrancedesk.com

Comparison

RemembranceDesk vs funeralOne

funeralOne suits a firm investing in memorial media and a fuller online presence, while RemembranceDesk suits a firm that needs the obituary and service details published quickly and correctly.

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Comparison

RemembranceDesk vs Squarespace

Squarespace suits a firm with a capable person who enjoys building pages, while RemembranceDesk suits a firm that wants obituary intake, photos, and service times already shaped for the work.

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Run the head to head on one of your own cases

A table only takes the decision so far once your own call volume and staffing are in the room. Bring a recent arrangement: the handwritten notes, the phone photographs, the survivor list in the order the family wanted it read. We will publish it in a demo account while you watch the clock, and you will know which of the two suits your on call directors.