Terms of service for RemembranceDesk.
The agreement between your funeral home and MLJ, SASU. In effect from March 2, 2026.
1. Acceptance
These terms form the agreement between MLJ, SASU, a French simplified joint stock company registered under SIREN 934 769 837 and referred to here as the provider, and the funeral business that subscribes to RemembranceDesk, referred to here as the customer. By creating an account, publishing a page, or paying an invoice, the customer accepts these terms in full. The person accepting them confirms that they are authorized to bind the business. If the customer's own purchasing rules require a signed document, we sign the same terms on request without amendment.
2. The service
RemembranceDesk is web based software that lets a funeral home compose and publish obituary and service information pages. The service includes the obituary composer with house style templates, photo galleries with a family upload code and a moderation queue, service cards carrying times, addresses, maps and calendar files, moderated condolence collection with a printable keepsake book, tribute and memorial gift routing to the partners the customer names, short links and printable QR codes, and publishing to the customer's own domain. Pages are hosted by the provider and served over HTTPS. The service is delivered as software accessed over the internet and no installation is provided.
3. Accounts and eligibility
Accounts are for funeral homes, cremation providers, cemeteries and related deathcare businesses operating in the United States. The customer is responsible for the accuracy of the account details, for keeping credentials confidential, and for the acts of every staff member given access. Each staff member must use their own login. The customer must tell the provider without delay if it believes an account has been used without authorization.
4. Acceptable use
The customer agrees to publish only content it has the right to publish, to obtain the consent required by the family for photographs and personal details, and to keep published information accurate. The customer must not use the service to publish unlawful, harassing or knowingly false content, to scrape another provider's obituary pages without permission, to resell access to the service, or to attempt to breach its security. The provider may suspend an account that presents a legal risk or a security threat, after notice where circumstances allow.
5. Plans, prices and billing
Three plans are offered. Single Location costs $59 per month and covers one chapel. Family Owned costs $129 per month and covers up to three locations. Multi Chapel costs $269 per month and covers groups of four or more chapels. All prices are in United States dollars, are exclusive of any sales tax that a state requires, and are billed monthly in advance from the date the account opens. Unlimited obituary and service pages are included on every plan and no charge is ever made per case. Prices may change with 60 days written notice, and a customer who does not accept a change may cancel before it takes effect.
6. Cancellation and term
Subscriptions run month to month with no minimum term. The customer may cancel at any time from the account settings or by writing to the provider, and the service continues until the end of the month already paid for. No cancellation fee applies and partial months are not refunded. On request, the provider keeps already published pages online in read only form for six months after cancellation at no charge, so that families holding a printed memorial card still reach the notice. The provider may terminate an account for non payment after two written reminders, or immediately for a serious breach of section 4.
7. Customer data and ownership
Obituary text, photographs, condolence entries, service details and every other record the customer or a family enters remain the property of the customer and of the families concerned. The provider claims no ownership over them and takes only the limited license needed to host, display, back up and deliver the pages the customer publishes. The provider does not license, resell or transfer that content to memorial aggregators or advertising networks. The customer may export all content at any time as files plus a spreadsheet. In this relationship the customer is the data controller and the provider is the processor, acting on documented instructions and applying the security measures described in the privacy policy and in the data processing terms provided at subscription.
8. Service availability and support
The provider targets 99.9 percent monthly availability for published pages, measured excluding planned maintenance. Planned maintenance is announced at least 72 hours in advance and is scheduled outside typical service hours in the continental United States. Support is answered by email within one business day on every plan, by telephone from 7 a.m. to 8 p.m. Central on the Family Owned plan, and with a two hour response target and a named contact on the Multi Chapel plan. Backups are taken hourly and retained for 35 days.
9. Warranty disclaimer
The service is provided on an as is and as available basis. Beyond the commitments written in these terms, the provider gives no warranty, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. The provider does not warrant that the service will be free of every error or interruption, nor that a search engine will rank a published page in any particular position, nor that a third party newspaper will accept a submitted notice.
10. Limitation of liability
To the fullest extent permitted by law, the provider's total liability under this agreement in any twelve month period is limited to the subscription fees paid by the customer during that period. The provider is not liable for indirect or consequential loss, including lost profit, lost business opportunity, loss of goodwill, or the cost of substitute services. Nothing in this section limits liability for fraud, for willful misconduct, or for any liability that cannot be limited under applicable law.
11. Indemnity
The customer agrees to indemnify the provider against third party claims arising from content the customer publishes through the service, including claims relating to consent, privacy, defamation or intellectual property, provided the provider notifies the customer promptly of any such claim and allows the customer to participate in its defense.
12. Changes to these terms
The provider may update these terms to reflect changes in the service or in the law. Material changes are notified by email at least 30 days before they take effect, and continued use of the service after that date constitutes acceptance. The current version is always published on this page with its effective date.
13. Governing law and jurisdiction
This agreement is governed by French law. Any dispute that cannot be settled amicably falls within the exclusive jurisdiction of the competent courts of Paris, France. The parties agree to attempt a good faith resolution by email or telephone before starting proceedings.
14. Contact
Questions about these terms, about an invoice or about a cancellation go to MLJ, SASU, publication director Jimenez Julien, at jimenezjulien42@gmail.com. Full company and hosting details are on the legal notice page.